FAQs

 

1. What payment methods do you accept?
We offer seamless online payment options, including all major credit and debit cards, UPI, digital wallets, and more through our secure PhonePe gateway for a smooth and reliable checkout experience

2. How can I check the status of my order?
You can check your order status using the tracking link sent to you via email once your order has been dispatched. For further inquiries, contact us at contact@dksbuy.com

3. What should I do if I forgot to use a discount code?
Unfortunately, we are unable to apply discount codes after the purchase has been completed. Please make sure to apply any discount codes at checkout.

4. How do I cancel my order?
Orders can only be canceled before they are dispatched. Please email us at  contact@dksbuy.com as soon as possible if you wish to cancel your order.

5. Do you offer gift wrapping?
Yes, we offer gift wrapping for select items. If you would like to have your purchase gift-wrapped, please check if the option is available during checkout or contact us at contact@dksbuy.com. for more details.

6. How do I provide feedback on my purchase?
We value your feedback! For each product, you can leave comments, upload images, and rate your experience directly on the product review section on our website. Additionally, you can email any additional comments or suggestions to  contact@dksbuy.com Your input helps us improve our services and products.

7. Can I change the delivery address after placing an order?
Address changes can only be made before the order is dispatched. Contact us immediately at  contact@dksbuy.com  if you need to update your delivery address.

8. I’m unsure about the size. How can I get help?
We provide a detailed sizing chart for each item with size variations on our website. This chart helps you choose the right size and fit. If you still have questions or need further assistance, please feel free to contact us at  contact@dksbuy.com and we’ll be happy to help.

9. What should I do if I have a question that’s not covered in the FAQs?
If you have a question that isn’t addressed in our FAQs, please don’t hesitate to reach out to us directly. You can contact our customer support team we’ll be happy to assist you with any inquiries or concerns you may have